Privacy Policy

The Privacy Policy formulated by ShopOverTravels provides information about how our customer’s personal information is secured and their interests safeguarded whenever making any bookings or transactions with us. We take adequate steps in protecting the personal information and respecting the privacy of our valued customers.

Why and what we collect

The personal information of our customers is of vital importance to us. The personal details of our customers are gathered and stored by us when visiting our website and submitting the required information regarding the purchase of travel products and services.

Here are a few reasons you need to know regarding the collection of personal information. 

• For making and managing flights and vacation bookings
• For seeking personal details such as name, date of birth, nationality, passport number, email address, phone number, shipping address and billing address to complete the requested bookings
• For getting payment information such as credit/debit card number, cardholder name, security number and expiration date
• For fulfilling special dietary requirements, if any
• For getting email address to send purchased travel booking details, and also promotional materials regarding latest products and services
• For storing call recordings relevant to future references, staff training and quality control
• For getting social media details from Instagram, Twitter or Facebook
• For procuring your computer’s IP address and cookies during access of our website

How collection is done

We collect the personal details about our customers and website users through various sources and in different ways. This is done when the information is generated after the customer or user purchases our travel products and services or makes queries when accessing ShopOverTravels website, phone calls or emails, or when providing email address for receiving our newsletters.

The personal details may also be collected from third parties as well in some circumstances, including when some other person makes travel booking on your behalf and it is later on used by you.

How we use

We use the personal details of our customers in various ways and to provide relevant information.

• For fulfilling your travel booking requirements by making use of your personal and payment information details submitted to us by email, phone call or when accessing our website
• For sending promotions and special offers regarding our products and services on your registered email provided to us
• For providing travel booking confirmation and updates regarding your itinerary
• For managing customer’s booking
• For contacting customers for our customer service

How we share

We share the personal details of our customers with the following:

• To our travel suppliers such as airlines, hotels, cruise lines, car rentals, transfer providers, activity providers and tour operators associated with us for fulfilling the travel reservation of our customers
• To individual agent responsible for making a third-party reservation on our customer’s behalf
• To third parties who provide services on our behalf such as credit card processing, fraud prevention and business analytics
• To legal authorities whenever so required by law

Your personal details may be kept on our servers till the time it is required. The personal details of our customers are kept for six (6) years in order to safeguard us against any contractual claims.

Your Rights

The following rights are provided by us to our valued customers.

• To get confirmation and updates about your data processed by us
• To place a request for accessing your personal data stored on our server
• To get your personal data amended when inaccurate or incomplete
• To place a request for deleting your personal data when no longer necessary to be processed
• To place a request for removing your consent

You may kindly write to us at support@shopovertravels.com for exercising your rights by providing the details about your request.

Cookies

Cookies are used by us for providing you with a more customized experience. Our servers place a text file in your computer system through a browser. This is what we call Cookies. These help us to know your preferences and online activities on our website, and thus providing you better user experience.

Changes to Privacy Policy

This Privacy Policy may be updated and amended whenever required to do so. When making such changes or modifications, you will be informed through a notice placed on our website or intimated through email.

For queries or suggestions about the Privacy Policy, you may kindly contact us at support@shopovertravels.com.